Frequently Asked Questions

Yes, we provide a 12-month warranty, excluding damage caused by misuse or improper care. This does not affect your statutory rights.

Each watch valuation remains valid for seven days.

Yes, international delivery is available. Where possible, we may also arrange a personal hand-delivery service.

Yes, we deliver throughout the UK.

Yes, all orders are fully insured while in transit.

We do not accept change-of-mind returns for items purchased in person. For eligible online or distance purchases, statutory cancellation rights apply. Bespoke and custom-made pieces cannot be returned unless faulty. We may offer to buy your watch back; however, the buy-back price will be assessed separately and will differ from the price originally paid. This policy does not affect your statutory rights.

Production times vary depending on the design, materials and complexity of the piece. An estimated timeframe will be provided before production begins.

Some prices may be negotiable depending on the individual item.

Yes, a purchase receipt is provided with every order.

Yes, engraving and personalisation services are available.

Yes, a certificate of authenticity is provided where applicable.

Yes. We can tailor the design and materials of your custom piece to suit a range of budgets.

Changes may be possible depending on the production stage and the item itself. Please contact us as soon as possible, as alterations may affect the final price.

Yes, we generally require a deposit of 10% of the purchase price to reserve an item. Certain items may require a different deposit amount, which will always be clearly communicated beforehand.

Yes. Every order is dispatched using fully insured express delivery, and a tracking link will be sent to you so you can monitor its journey.

Some vintage and pre-owned watches may no longer have their original paperwork. Where original papers are not included, the watch will still be carefully authenticated, and the individual listing will clearly state what accompanies the timepiece.

We operate from Canary Wharf. In-person collections and viewings are available strictly by appointment. Collection can be arranged once cleared payment has been received or the agreed deposit has been placed.

There are no hidden fees added by High Toned Watches. Any applicable delivery charges, import duties or taxes will be clearly communicated before purchase.

Once your bank transfer has cleared and been verified, which typically takes one to two business days, your timepiece will be securely packed and dispatched using a fully insured courier. UK deliveries will usually arrive on the next business day following dispatch.

Not necessarily. The accompanying accessories vary between watches. Each individual listing will clearly state whether the timepiece includes its original box, papers or both.

Yes, every listed timepiece forms part of our physical stock and is available for dispatch. As our inventory moves quickly across multiple platforms, there may occasionally be a brief delay in website updates. If a watch has recently sold, our team will notify you immediately.

No. Our high-value insurance arrangements are linked to selected, fully vetted express couriers, allowing us to provide maximum security throughout transit.

No. For security and insurance purposes, we cannot deliver to P.O. Boxes, APO addresses or mail-forwarding services. All orders must be delivered to a verifiable residential or business address.

• Brand New: A new and unworn timepiece supplied in its original condition.
• Like New/Unworn: A flawless or virtually flawless watch that shows no meaningful signs of wear.
• Very Good: A carefully maintained watch showing only minor hairline marks from gentle use.
• Good: A fully functional timepiece showing normal signs of regular wear.

Yes. We can reserve a watch upon receipt of the agreed deposit. Once the deposit has been received, the timepiece will be held exclusively for you while you arrange payment of the remaining balance.

Not currently, but we plan to introduce finance options soon. Please check back for future updates.

We currently accept payment by bank transfer for all luxury purchases. Full payment instructions will be provided securely during the purchasing process.

If you experience an issue with an item purchased from High Toned Watches, please contact us as soon as possible. We will review the issue and advise you on the appropriate next steps. Your statutory rights are unaffected.

Our inventory can include unworn and pre-owned timepieces. The condition of each watch will always be clearly stated within its individual listing.

Yes, every watch at High Toned Watches is inspected before being offered for sale to ensure its condition, functionality and authenticity.

Submit the details of your watch through our Sell Your Watch service, including the brand, model, reference, condition and accompanying accessories. Providing clear photographs will help us assess your watch accurately.

No, we consider watches without their original box and papers. However, accompanying accessories and documentation may affect the valuation.

Potentially, yes. Please make us aware of any known mechanical or cosmetic issues when requesting your valuation so these can be taken into consideration.

Currently, we consider Rolex, Patek Philippe, Audemars Piguet and Richard Mille.

Potentially, yes. Multiple watches can be considered as part of the same transaction, subject to individual assessment.

Yes. Our sourcing service allows us to search our trusted network for specific watches.

If you head over to our 'Sourcing' page, all required information will be requested in the form shown.

Our handbag inventory may include both unused and pre-owned pieces. The condition will be clearly described within each individual listing.

Yes, private viewings can be arranged by appointment only.

Yes, of course. Our team can provide additional images or videos if you would like to inspect particular areas before purchasing.

No, you can approach us with anything from a general idea to a detailed design, and we can help develop the concept with you.

Potentially, yes. Existing jewellery may be suitable for redesign or remodelling depending on its construction, materials and condition.

We can assist with a range of servicing, maintenance and repair requirements. The work required will depend on the individual watch and its condition.

Signs can include inaccurate timekeeping, reduced power reserve, difficulty winding or setting the watch, condensation, unusual noises or a change in how the movement performs.

Authentication is fundamental to our buying and selling process. Items are assessed before being offered for sale, and we only offer pieces that we are satisfied are authentic.

We may require suitable identification and transaction verification before releasing a high-value item at collection.

Contact our team by email at info@hightonedwatches.co.uk or WhatsApp on 07786347554, or you can simply click on the link found in our footer and let us know what you would like to view or discuss. We can then arrange a suitable appointment.

We may be able to accommodate alternative times depending on availability. Please contact our team and we will do our best to assist.

Two watches with the same reference can differ considerably in age, condition, configuration, provenance, accompanying accessories and overall quality. These factors, together with current market conditions, can influence the price of an individual watch.